Not often an enjoyable task but inevitable if you are in a leadership role. Like all things, with a bit of practise we can make this task easier and still treat the receiver with honesty and empathy. Do your attempts to 'soften the message' actually only create confusion? Or can you leave the receiver with a sense of hope?
Have a look at our latest 'Hints and Tips' information sheet in the Executive Lounge on our website www.enthiostraining.co.uk.
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